Lean Six Sigma for Services Agenda

Black Belt

If you work for an organization outside of manufacturing, you need a Lean Six Sigma curriculum designed especially for you. Our services materials are packed with transactional and services examples – no manufacturing content.

This four week curriculum follows the DMAIC methodology (Define, Measure, Analyze, Improve, and Control). Both Lean and Six Sigma tools are fully integrated in each phase. Our unique format makes it easy to learn and easy to teach.

Introduction to Lean Six Sigma for Services

Define Phase

  • Introduction to Define and Gate Reviews
  • The Project Charter
  • Project  and Change Management
  • Multi-Generational Project Planning
  • Gathering the Voice of the Customer
  • Presentation Basics

Measure Phase

  • Introduction to Measure
  • Document and Analyze the Process (Value Stream Mapping)
  • Introduction to Basic Statistics
  • Determine What to Measure and Data Collection
  • Understanding Variation and Control Charting
  • Measurement System Analysis (MSA)
  • Process Capability
  • Key Lean Concepts
  • Transactional Lead Time Simulation

Analyze Phase

  • Introduction to Analyze
  • Root Cause ID and Validation
  • Cause & Effect Matrix
  • FMEA
  • Introduction to Hypothesis Testing
  • Means, Medians, and Variance Tests
  • Introduction to Quick Improvement and Kaizen
  • Quick Improvement – Process Flow Improvement
  • Proportions and Chi-Square Tests
  • Simple and Multiple Linear Regression
  • Multi Vari Analysis

Improve Phase

  • Introduction to Improve
  • Solution Development
  • Quick Improvement – Work Control Systems
  • Quick Improvement – 5S
  • Intro to Design of Experiments
  • Full Factorial DOE
  • Fractional Factorial DOE
  • DOE Simulation
  • Conjoint Analysis
  • Evaluate and Select Solutions
  • Pilot the Solution
  • Plan and Implement Solution

Control Phase

  • Introduction to Control
  • Mistake Proofing
  • Process Control Methods
  • Extending the Improvements
  • Project Close-Out

Green Belt

If you work for an organization outside of manufacturing, you need a Lean Six Sigma curriculum designed especially for you. Our services materials are packed with transactional and services examples – no manufacturing content.

This two week curriculum follows the DMAIC methodology (Define, Measure, Analyze, Improve, and Control). Both Lean and Six Sigma tools are fully integrated in each phase. Our unique format makes it easy to learn and easy to teach.

Introduction to Lean Six Sigma for Services

Define Phase

  • Introduction to Define and Gate Reviews
  • The Project Charter
  • Project and Change Management
  • Gathering the Voice of the Customer

Measure Phase

  • Introduction to Measure
  • Document the Process
  • Cause and Effect Matrix
  • Minitab Overview
  • Introduction to Basic Statistics
  • Data Collection Planning
  • Control Charts
  • Key Lean Concepts
  • Transactional Cycle Time Simulation
  • Measurement System Analysis
  • Process Capability

Analyze Phase

  • Introduction to Analyze
  • Root Cause ID and Validation
  • Introduction to Hypothesis Testing
  • Means, Medians and Variance Tests
  • Proportions and Chi-Square Tests
  • Simple Linear Regression
  • FMEA
  • Multi-Vari Analysis

Improve Phase

  • Introduction to Improve
  • Solution Development
  • Process Flow Improvement
  • Intro to Design of Experiments (Optional)
  • Implementation

Control Phase

  • Introduction to Control
  • Mistake Proofing
  • Process Control Methods

Yellow Belt

Learn the basics of Lean Six Sigma with a fun, interactive three-round simulation. The simulation will take you through the DMAIC process and introduce you to some basic Lean Six Sigma tools, as you apply them to a simulated transactional process. The simulation can be run in groups of six to twenty.

Our Yellow Belt training is a 1-day workshop that we have developed based on our 20+ years of experience introducing Lean Six Sigma methodologies, tools, and techniques to new practitioners. The workshop is highly interactive, based on a three-round simulation where students will apply the tools to improve a process as a team.

Topics covered include:

  • The history of Lean and Six Sigma
  • The DMAIC methodology
  • The Project Charter
  • Voice of the Customer
  • SIPOC
  • Histograms
  • Pareto charts
  • Value Stream Mapping
  • Takt time
  • Value-added analysis
  • TIMWOODS
  • Process loading charts
  • Process control
  • Poke-yoke

At the end of the workshop, participants leave with an understanding of the Lean Six Sigma approach, along with some tools that they can immediately apply in their job.